Data deletion instructions

Email privacy@loquava.com with the subject “Data deletion — Loquava.” Where possible, use the email address associated with your account or business.

• Your name and an email address where we can reply.
• The name of the affected business or Loquava tenant.
• Request type: full account, profile, conversation, integration or another specific set.
• For Meta: the Page or professional account name and, if known, its public ID or affected WhatsApp Business number.
• A sufficiently precise description of the data and approximate time period.

To protect data from unauthorized deletion, we must confirm your identity and, for a business asset, your owner or administrator role. We ask only for reasonably necessary evidence and may direct you to verify within the account instead of by email.

If you are a customer of a business that uses Loquava, send the request to that business first. It generally decides how your data is processed and Loquava will assist it. You may still write to our privacy lead if you cannot reach the business.

An administrator can remove the integration in Loquava settings when available, then revoke the app in Meta business settings or the Apps and Websites section. Revocation stops new access authorized by that token.

Revocation at Meta does not automatically remove every copy already received by Loquava. Also send the request in step 1 if you want those copies deleted.

• Disable the connection and remove or render unusable the authorizations held by Loquava.
• Locate covered data in active systems under our control.
• Delete or anonymize data that no longer needs to be retained.
• Notify the customer business when its decision or assistance is required.
• Record the handling of the request and send you a confirmation or written explanation.

Some data may be retained on a limited basis where required by law, tax duties, litigation, fraud prevention, security or proof of consent. It is isolated or restricted to that need and deleted when the obligation expires.

Residual copies may remain in protected backups until normal expiry. They are not used for other purposes and are restored only for an authorized recovery, after which the request continues to apply.

We acknowledge the request and may ask for necessary details. Requests subject to Québec access or correction law are handled within 30 days of receipt. For deletion, we act within the period required by law and tell you if verification, an exception or customer business involvement is needed.

Keep the email thread as your reference. When handling is complete, we will communicate the outcome and any retained categories with a general explanation.

This process covers copies under Loquava’s control. It does not delete your Facebook, Instagram or WhatsApp account, or content Meta or another platform keeps for its own purposes. Also use that platform’s privacy tools for such data.