Direct answers before you begin
Understand Loquava before you begin
Answers about AI, operations, data, channels, plans and platform configuration.
What if the AI makes a mistake or doesn't know the answer?
It never makes things up. If it doesn't know, it says so, notes the question and offers to take the customer's details so you can call back. You then see every unanswered question in your dashboard — you improve your description, and the AI improves.
Can it transfer the call to me live?
Yes. When live transfer is enabled and a caller asks for a person, the AI routes the call to your configured number. Before connecting, it gives your team a summary of what has already been discussed — by voice or SMS, depending on your settings — so no one has to ask the customer to repeat everything.
Will my customers know it's an AI?
Loquava supports a disclosure preamble by country and language. It is not assumed active by default: before live use, the business must enable and validate the applicable notice. Recording is off by default and is only processed when the feature and required notices are active.
Do I have to change my phone number?
No. You keep your number. You simply enable conditional call forwarding (a 10-second code with Bell, Rogers, Telus, Vidéotron or Fizz): Loquava only answers when YOU don't.
Is recording calls legal?
Recording is off by default. If that feature is enabled, the applicable notices and consent must be in place before processing. Core platform records are hosted in Azure Canada Central; voice media and other provider-held data may be processed or retained outside Canada under contract.
How long does setup take?
About 5 minutes: describe your business, add your services and hours. The AI relies on YOUR words to answer.
Does it book real appointments, without double-booking?
The calendar is integrated and prevents double-booking: you can book, reschedule and cancel in the portal. When AI reception is active on your line, it uses the same scheduling engine and availability rules.
What happens when I reach the free plan limit?
The AI keeps capturing callers' details (up to 10 per month), then a courteous unavailability message takes over. No surprise bill — the free plan never costs anything.
Can I cancel whenever I want?
Yes. No contract, monthly. You cancel in two clicks; your data stays exportable.
Which languages are supported?
French, English and Portuguese from the first call, with automatic detection — the caller chooses nothing. More languages are understood; these three are prioritized.
Where does my data and my customers' data go?
Core platform records are hosted in Azure Canada Central. Voice, messaging, payment and AI providers may process or retain data outside Canada under contract and according to the enabled modules. Full details are in our privacy policy.
What if nobody calls for a month?
The Découverte plan stays free. After a long period of inactivity, we warn you before releasing the number; your data and settings stay intact if you come back.