Terms of Use

These terms are an agreement between the person or business using the service (“you”) and Loquava, a service operated by de Oliveira Delfino, Wesllen in Québec, Canada. By creating an account, accepting an order or using Loquava, you confirm that you have authority and accept these terms.

If a proposal, order form or signed agreement contains different terms, those specific terms control for that subject.

Loquava is a software platform for businesses. Available features depend on the plan, modules, region, third-party providers and tenant configuration. A feature described as upcoming, trial or preview is not a delivery commitment.

You must be legally able to enter a contract and provide accurate account information. Each user must use their own access; you are responsible for invitations, roles, devices and activity performed through authorized accounts.

You represent that you own, or are authorized to manage, any connected phone number, Facebook Page, professional Instagram account, WhatsApp Business account or other asset. You remain responsible for Meta’s terms and those of carriers and each platform you use.

Permissions must be granted by a legitimate administrator. Do not share personal passwords with Loquava. Channel availability, limits, message templates, response windows and pricing may be changed by the channel provider.

• Follow applicable laws, consent requirements, anti-spam rules and opt-out preferences.
• Do not impersonate, deceive, or send illegal, abusive, discriminatory or malicious content.
• Do not bypass quotas, security measures, channel restrictions or access controls.
• Do not probe, copy, resell or reverse engineer the service except where the law expressly permits it.
• Do not use Loquava as an emergency service or as a substitute for a qualified professional.

We may restrict or suspend use that threatens security, breaks the law or a provider’s rules, harms others or exposes Loquava to serious risk.

AI features provide probabilistic suggestions and automations. They may be wrong, lack context or produce an unexpected result. You must configure limits, review important output and provide suitable human intervention.

Do not use Loquava output as the sole basis for a medical, legal, financial, employment or other decision with a significant effect on a person. Loquava does not accept or handle emergency calls.

Fees, quotas, billing periods, modules and renewal terms are those displayed during purchase or in your order. Applicable taxes and disclosed provider or usage charges are additional where relevant.

You authorize the selected payment method for amounts due. Late or failed payment may lead to restriction or suspension after notices required by the agreement or law. Unless mandatory rules say otherwise, fees already incurred are non-refundable.

You retain your rights in data you provide. You grant Loquava limited permission to host, process, transmit and back it up only to provide, secure and support the service in line with your configuration and the Privacy Policy.

Loquava and its licensors retain rights in the platform, code, design, documentation and marks. No ownership transfers; you receive only a limited, non-exclusive, revocable and non-transferable right to use the service during your subscription.

Each party protects the other’s confidential information with reasonable measures and uses it only for the agreement, subject to disclosures allowed or required by law.

Loquava relies on third parties for hosting, identity, payments, telephony, messaging channels and AI models. Their outages, changes or decisions can affect a feature. We may adapt or replace an integration to maintain security, compliance or service viability.

We work to provide a reliable service but do not guarantee uninterrupted or error-free operation. Maintenance, incidents, provider limits and events outside our control may cause delays or downtime.

To the extent permitted by law, the service is provided as available, without an implied guarantee of business results, fitness for a particular purpose or absolute accuracy of automated output.

To the extent permitted by law, neither party is liable for indirect, special or punitive damages or avoidable loss of profits, revenue, goodwill or data. Nothing in these terms excludes liability that the law does not allow to be excluded or limited.

You may stop using the service and request account closure through available settings or support. We may terminate or suspend for a material breach, security risk, legal requirement or non-payment, with notice reasonable for the circumstances.

At termination, your right to use the service ends. Processing, export, deletion and limited retention of data follow the Privacy Policy, deletion instructions, your order and applicable duties.

These terms are governed by the laws of Québec and the applicable federal laws of Canada. The courts of the judicial district of Québec have jurisdiction, subject to any mandatory rule to the contrary.

We may update these terms to reflect changes to the service or applicable requirements. For a material change, we will give reasonable advance notice where required. Continued use after the effective date is acceptance to the extent permitted by law.

Contract questions: legal@loquava.com. Operational support: support@loquava.com. Privacy questions: privacy@loquava.com.